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Refund Policy

Last Updated: November 2025

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General Policy
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Ceramore provides customized interior and exterior solutions, and each project is handled uniquely. Refunds are considered only under specific conditions based on the stage and scope of work completed. Clients are advised to review project details, quotations, and design proposals before making any payments.

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Consultation Fees
Non-Refundable Consultation Charges

All consultation and design planning fees are non-refundable. These charges cover our professional time, expertise, and the personalized recommendations provided during meetings or site visits.

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Advance Payments / Deposits
Refund Eligibility Before Work Begins

If a project is canceled before procurement, labor allocation, or design work starts, a partial refund may be issued after deducting administrative and consultation costs.

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Non-Refundable After Work Commences

Once materials have been ordered or on-site work has begun, advance payments become non-refundable.

Examples of Non-Refundable Stages

  • Material orders placed

  • Labor assigned

  • Design work initiated

Product and Material Refunds
Customized Materials – No Refund

Materials that are specially sourced, cut, or customized cannot be refunded once processed.

Replacement for Defective Materials

If a verified manufacturing defect is found, Ceramore will coordinate with the supplier for a replacement or repair at no extra cost.

Conditions for Replacement

  • The defect must be reported immediately

  • Verification by our team is required

  • Supplier approval must be obtained

What Is Not Considered a Defect

  • Natural color variations

  • Texture differences

  • Change of preference

Design or Execution Issues
Reporting Concerns

Clients should inform us promptly if any issue arises so we can take corrective action.

Possible Resolutions

  • Rectification or changes (if feasible)

  • Adjustments within approved design limits

  • Service credits in rare, exceptional cases

Important Note

Refunds cannot be offered for dissatisfaction after design approval or project completion.

Examples of Non-Refundable Complaints

  • Changing the design preference after approval

  • Disliking the outcome after completion

Why These Are Not Refundable

All work is customized and executed based on approved designs, making reversal or refund impractical.

Mode of Refund (If Applicable)
Refund Method

Approved refunds will be processed using the original payment method used by the client.

Refund Timeline

Processing typically takes 7–10 business days, depending on the banking system.

Non-Refundable Circumstances

Refunds will not be provided for the following:

Conditions

  • Change of mind after confirming the project

  • Delays caused by client approvals or design changes

  • Work completed as per approved designs and specifications

  • Customized product orders once processed or delivered

Additional Non-Refundable Scenarios

  • Miscommunication due to incomplete client information

  • Delays caused by third parties

  • Budget changes after the project has started

Legal and Compliance
Governing Laws

This policy follows Indian laws, including the Consumer Protection Act, 2019.

Policy Updates

Ceramore may update or modify this policy at any time. Any changes will be posted with an updated effective date.

Contact Us
Ceramore by Sonal Sasane – Interior & Exterior Solutions

Location: Pune, Maharashtra, India
Email: ceramoreinterior@gmail.com
Phone: 092094 89711

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